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Shop opening verification request submission

The submission of a verification request is a crucial step in determining the identity of a seller, confirming that their business is legitimate, and ensuring credibility and trust for both buyers and sellers. Only verified sellers are eligible to start their business and reach customers on Soctrip.

 

Steps to submit a shop opening verification request
  1. After logging into your Soctrip account, click the icon d60d130c-2788-4b2a-9073-34d953918a3e at the top right corner of the screen.
  2. Access Partner center
  3. Select Shop module
  4. Click Request open shop
  5. Fill in the following information completely and accurately to submit a shop opening verification request:
    • Shop information

      b.pngMerchant name: For the Business type, the merchant name must have a connection to the Business.

      b.pngPickup address: Enter the address that matches the physical address.
          + Reminiscent name for the address
          + Country
          + State/City/Province
          + City/District
          + Ward
          + Address: Building/company name, house number, and street name. Note: do not enter ward, district, city, or country in this field!
      b.pngCurrency: Select the corresponding currency.
    • User information

      b.pngFull name
      b.pngEmail
      b.pngPhone
    • Verified information

      b.pngChoose a verification type:
          + Business
          + Personal
      b.pngUpload verification documents and additional documents corresponding to the verification type (View the verification document regulations below)

      b.pngEnter notes (More information):
          + Shop URL
          + Shop URLs on other platforms
          + Notes or Other information
  6. Recheck the information. Then, click Send request
  7. Read the contract carefully. Tick I have read and agreed to the terms and conditions of the Soctrip Shop Contract and then click Submit to complete sending the shop opening request.

After the request is submitted, the system will verify your shop opening request. If the verification is successful, you can do business on Soctrip. If it is rejected, please review the reason and resubmit the request.

During the pending approval period, even though you cannot publicly list your products for sell yet, you can still pre-set up your products and related objects for your shop by going back to the Shop module, clicking Go at the shop you've just submitted your verification request, and then starting your management setup.

Regulations on verification documents

ACCEPTABLE PAPERS

  1. Business

    • Obligatory documents:

      b.pngBusiness registration certificate (the original or a valid notarized copy, or a copy with an official seal).

      b.pngOr, Certificate of Household Business Registration

    • Additional documents may also be attached
  2. Personal

    • Obligatory documents:

      b.pngIdentity documents (the original or a valid notarized copy, or a copy with an official seal).

    • Additional documents may also be attached

DOCUMENTATION REQUIREMENTS

  • Official documents issued and recognized by the host country.
  • Valid documents, original documents, or valid notarized copies.
  • Documents with complete personal/business information.
  • Documents with photos clearly showing the entire face.
  • Photos of documents must be taken in a well-lit area, sharp, colorful, not obscured, and the text in the photos can be read clearly.
  • Scans must be from original documents, or photos must be taken directly with the phone, not through another device's screen.
  • Copies must be duly notarized or have an official seal.
  • Images must show all sides and pages of the documents.

NOTES

  • Shop owners are required to update documents and resubmit the verification request in case the previously verified verification is no longer accurate.
  • In case the Shop owner changes information on the registration documents with the State agency in the host country, the Shop owner must update the changed information and Soctrip will conduct verification again.
  • In case Soctrip requires additional information and verification documents to ensure the shop's operation on the Soctrip system, the Shop owner needs to update the information as requested and resubmit the verification request.
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