Product management setup – Help Center

ORDER MANAGEMENT

Soctrip's order manager helps sellers easily manage orders from the time the buyer places an order to successful delivery.

The Order management section allows sellers to track orders by status:

Wait for confirmation
Wait for shipment
To deliver
Delivered
Completed
Cancelled
Refund

In the order search box, enter the order code or product name to search.

What information does the order details provide?

To view the details of an order, click on the icon or order code. The displayed order details include:

Order information: Order code, Status, Order date, Shipment code, Note
Delivery information: Buyer name, Address, Phone
Order status: Wait for shipment, To deliver, Delivered, Completed, Cancelled
Order status details.
Product list: Quantity of items, Item name, Quantity of products, Price of each item
Payment information:
Payment method, Vouchers, Tax, Discounts, Delivery, Delivery discount
Total payment.

MANAGEMENT ORDERS BY STATUS

An order from the time the buyer places the order until successful delivery will have the following statuses:

Wait for confirmation

The Wait for confirmation status includes orders that have not yet been confirmed.

Steps to confirm an order

Click the view details button or click on the order code of the order that is in the Wait for confirmation status
Click the Confirm button to complete the order confirmation. The order will automatically change to the Wait for shipment status.

Steps to cancel an order

Click the view details button or click on the order code of the order that is in the Wait for confirmation status
Click Cancel order
Choose a cancelation reason and enter note (optional)
Click Confirm to complete the order cancellation.

Wait for shipment

The Wait for shipment status includes:

Orders that have been confirmed by the seller.
Orders are being packed
Orders are waiting for shipping unit to pick up

To deliver

The To deliver status includes:

Orders that the courier received from the shop
Orders are being shipped
Orders are being delivered to the customer

Delivered

The Delivered status includes orders that have been successfully delivered.

Completed

The Completed status includes orders that have been confirmed by the buyer as received.

Cancelled

The Canceled status includes orders cancelled by Soctrip, shops and buyers. In case of prepaid orders, the refund process will be completed within 7-30 days.

Cancellation by Soctrip may be due to:
Seller does not confirm order on time
Seller's preparation time for goods is overdue for delivery to the carrier
Violation of Soctrip policy (fraud, forgery, scam…)
Cancellation by shop can be due to:
Shipping address is not available for delivery
The product is out of stock
Unable to contact buyer
Cancellation by buyer may be due to:
No longer needing the product
Need to edit shipping address
Need more coupon codes or found another product cheaper

Refund

The Refund status includes orders for which the buyer has submitted a return and refund request.

Steps to approve a refund request

Click on the order code to view refund request details
Click Approve
A confirmation pop-up appears, click Approve to accept the request.

After receiving approval for the refund request, the buyer will return the order or contact the shop in case of a refund-without-return scenario and wait for refund confirmation.
Accept refund Reject refund
1. Click on the order code to view refund request details
2. Click Refund
3. A confirmation pop-up appears, click Refund to confirm your agreement to the refund.
1. Click Reject
2. Select reasons for rejection and enter notes (optional)
3. Click Reject
4. A confirmation pop-up appears, click Reject to confirm the refund rejection.

Steps to reject a refund request

Click on the order code to view refund request details
Click Reject
Select reasons for rejection and enter notes (optional)
Click Reject
A confirmation pop-up appears, click Reject to confirm the refund request rejection.